Support
We're here to help!
Open a support ticket
Keep in mind you need be a direct paid up customer to receive support. Sometimes we get calls from people that are using Iguana when it has been embedded in someone else's overall solution. If this is the case then you should contact your vendor for support. But if you would like to purchase a direct support the contact sales.
For License keys go to the online License system.
To open a technical support ticket here are the contact details to use:
After hours emergency support numbers.
Our Support Philosophy
We value kind, respectful communication—mutual respect helps us help you quickly and effectively.
Our goal: maximize everyone’s time. Focused, thoughtful communication lets us solve real problems while minimizing unnecessary back-and-forth.
We’re always happy to hop onto a Zoom call for an open conversation. Expect down-to-earth, practical advice (for example: “Try it on a test system before working with your production setup”). It’s even easier now that you can quickly get license codes for testing — no more begging for trial licenses.
Read the Documentation First
Before reaching out, please take a moment to search our website. Many questions already have solutions in our documentation, FAQs, and technical articles. If your question is covered there, we trust you’ll find it.
Consult AI First
Feel free to experiment with the many available AI models to describe your problem and consider potential solutions before contacting us. This saves time for everyone and often leads to quicker answers.
AI is often helpful for even just helping you describe the the problem.
Write a Clear Message
- What is the problem?
- What are you trying to achieve?
- What have you already tried?
- What would you like from us?
Keep it concise—most technical issues can be explained in a few paragraphs.
Use Clear, Simple Language
Simple, direct messages are faster, easier to process, and more efficient for everyone. We're here to help and we'll look forward to getting you back in production.